VivoLead Support

App settings 1

• How to set up the VivoLead app

Trade shows 1

• How to add a new event or trade show in VivoLead

Products and Details 4

• How to customize the app
• How to make a product list
• How to get extra features in the app
• Why make a product list

Media 8

• What is media?
• Why upload media?
• How to upload brochures, web pages and digital files
• What to do if media is not available online
• Why must media be available online?

View all 8

Mail templates 6

• How to make a mail signature
• How to change mail signature
• How to change the email template
• How to add logo to autogenerated emails
• How to insert a legal disclaimer in the autogenerated emails

View all 6

More features 5

• How to share opportunity info with colleagues - directly from the VivoLead app
• How to automatically enclose your general catalogue in confirmation emails
• How to find countries easily with the favorite country list
• How to upload PDF files to the app
• How to delete PDF files

Users with admin rights 3

• What is an administrator?
• Why do I have two VivoLead accounts?
• What to do if VivoLead says the user I am adding, already exists.

Data and backup 6

• Does VivoLead delete my data?
• How to back up my data in the app
• How long after an event is the data available?
• Where is my data stored?
• Is there a limit to how much data I can store?

View all 6

Events 0

Export 3

• How to export data to an Excel file
• What is the VivoLead Excel converter?
• How to export Excel file to Outlook

My subsciption 2

• What are the differences between the basic and business packages?
• How to change from a basic to a business package

Settle my account 2

• How is my VivoLead account settled?
• Where can I see my invoice?

Users with app rights 8

• How to add new user
• How to deactivate users
• How many user does my company have?
• Can consultants use VivoLead?
• How to invite users

View all 8

Other 1

• Can I be logged in on two accounts in my browser at the same time?

Security 1

• How does VivoLead's server security setup work?

Statistics dashboard introduction 5

• What is the statistics dashboard?
• How to use the statistics dashboard
• How to access the web interface
• Who can access the statistics dashboard?
• Can I access the statistics dashboard by smartphone and tablet?

Excel functions 0

Mail tracking 2

• How does mail tracking work?
• How to read the mail tracking report

Optimization 0

Results 0

Add leads 5

• How do I register a new lead?
• How many leads can I add?
• Can I use VivoLead on more than 1 device
• Samsung S10 mobile phone problems
• What to do if poor internet connection is a fact?

App settings 3

• How to change password
• How to change address details
• Forgot password?

Colleagues 3

• What does colleagues mean?
• Why CC colleagues to the confirmation email?
• Do colleagues have to be employed in the same company as me?

China 2

• How to get the VivoLead app in China
• Do you experience network problems in China when using VivoLead?

Deals 0

Media 2

• How to add media to the app
• Why use the files and media options

Mails 6

• How to send confirmation emails to my leads
• Do I have to send emails leads?
• How does the confirmation email look?
• Do leads know the confirmation email is from me?
• How does my email signature look in mails from the VivoLead app?

View all 6

Notes 1

• How to take notes and photos in the app

Scan business cards (OCR) 4

• How to use the business card scanner
• What is an OCR scanner?
• Can I save business cards in the app?
• Why does the business card scanner read card info wrong?

Languages 2

• How to get a new language in the VivoLead app
• How to change language settings in the app

Support 0

Synchronization 1

• How to synchronize leads?

General use 3

• What platforms can work with VivoLead?
• What if two events are taking place at the same time?
• Why can't I see the updates my admin has made?

QR and barcodes 1

• Can I scan a visitor badge at trade shows with the VivoLead app?

Opportunities 0

Leads 2

• Why do my leads disappear in the app?
• How do I delete a lead?

Contacts 0

CRM 5

• Is VivoLead a CRM system?
• What is the difference between VivoLead and a CRM system?
• How to integrate VivoLead in my CRM system
• What is CRM integration?
• Can VivoLead be integrated with all CRM systems?

China 0

Other 0

Webinars 1

• Tips on how to use GoBrunch, our webinar system